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Overview
GATC, the developer and publisher
of the print4mobile™ software solution, knows
that its success is reliant on the success of its
customers in using its software products to
effectively achieve their mobile printing goals. To
this end GATC maintains
dedicated support staff and an up-to-date mobile
technology lab to cover your support needs.
The support staff is committed to
providing you with timely, high quality and
efficient technical support. We are also committed
to assuring your complete satisfaction with our
products and services.
The support staff at GATC is most
efficiently reached internationally by email and the
web-based help desk. Please review the column on
the right for more information on how to reach us.
Customer Support
Objectives
GATC understands that to help maintain high customer
satisfaction and a competitive advantage for its software products, it
is in its own best interest to correct serious problems in any of its
software products as well as promptly respond to issues that customers
bring to its attention. Therefore, GATC shall use reasonable commercial
efforts to respond to all customer requests for fixes to software, given
consideration to the severity and nature of the problem.
Maintenance Services Policy
Customers with a current
maintenance contract are entitled to the following
benefits and resources.
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Access to our
customer support Knowledge Base.
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Access to our
Developer Site.
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Assistance via
telephone and our request submitting and
problem tracking web-based Help Desk.
Updates (Provided
On-Line)
During such time as the Licensee
is current with payments for Maintenance Fees, GATC shall make available to Licensee
all new corrections, enhancements, and
updates to the software, which GATC makes generally available.
In addition, Licensee shall be eligible for
discounted prices on software upgrades.
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If you have
licensed print4mobile™ via an authorized print4mobile™ Developer
Partner for use with a mobile software application
then you should contact that company first to
receive immediate local support.
The print4mobile™ Development Partners with
active maintenance agreements receive a high-level
of support directly from GATC.
All print4mobile™ Developer
Partners may contact GATC for more product
related information and support.
GATC s.r.o.
Shiran Tower Business Center
Luzna 716/2
166 60 Prague 6, Czech Republic
Web:
http://www.gatc.com
Web:
http://www.print4mobile.com
Email:
info@gatc.com
Tel: + 420 - 234 70 10 10
Fax: + 420 - 234 70 10 99
Open normal business hours
between 9AM to 5PM Central European Time.
The web-based help desk service
handles 96% of all customer support requests.
It is the most efficient way to
request support and track each request through its
final resolution. To access the help desk
click here.
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Features